Cancellation and Refund Policy

Last updated: September 30, 2026

This page sets out how cancellations and refunds work for tours booked on mapilengpass.com. It follows our Booking Terms, which remain the full terms of your booking.

1. Free cancellation up to 5 days before

Cancel up to 5 days (120 hours) before your scheduled pickup time and everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank.

2. Within 5 days of departure

Cancellations within 5 days of departure, including no-shows, are charged 30% of the tour price, because the car, guide and hotel rooms are already committed. If you paid in full, we refund the other 70%. If you paid the 30% deposit and planned to settle the rest in cash on the first day, the deposit covers the charge and nothing more is due.

3. Changing your date

Rescheduling is free up to 5 days before departure, subject to availability.

4. If we have to change or cancel

If a landslide, a closed road or a stopped boat means part of the route is unavailable, your guide re-routes or offers a comparable stop, with no partial refund. If the authorities close the loop or a natural disaster makes the tour impossible, you choose a new date at no cost or a 100% refund.

5. How to cancel

Message us on WhatsApp +84 368 938 081 or email [email protected] with the name on the booking and the tour date. We confirm every cancellation and refund in writing.